Features
Everything to listen, resolve and grow
The capabilities a hotel needs to turn feedback into better reputation, with no engineer level setup.
Friction free capture
- Unlimited QR by room, area or staff member
- Direct scan with the camera, no apps
- One to five star rating plus a comment
- Optional capture of name, email and phone
- Feedback tagged by exact location
Recovery in the moment
- Instant alert when a rating is low
- Every complaint becomes a case
- Clear status: open or resolved
- Record of what was done to fix it
- Traceable and auditable closure
Measurement and ranking
- Real time ranking by room and area
- Performance by staff member and shift
- Rating trend over time
- Detection of the point that needs fixing
- Recognition of the team that stands out
Reputation growth
- Equal invitation to review, no review gating
- Your own guest database
- From private praise to a public review
- Real reputation, not staged
- Same system for hotel and restaurant
Four layers that work together
From capture to growth, all built for the way a hotel runs.
CAPTURE
A QR at every point
Create unlimited codes by room, area or staff member. The guest scans with the camera and rates in seconds, no apps.
- Direct scan, zero friction
- Feedback tagged by location
- Optional contact capture
RECOVER
Alerts to act in time
A low rating triggers an instant alert. You reach the room before the guest reaches the door.
- Instant alert
- Every complaint becomes a case
- Open or resolved status
MEASURE
Ranking by area and person
See in real time which area, shift and person gets the best and worst ratings. Accountability becomes data.
- Live ranking
- Recognize the standout
- Spot the point to fix
GROW
From praise to a review
When the experience was excellent, invite the guest to share it publicly. No filters, inviting everyone equally.
- Equal invitation, no review gating
- Your own database
- Real reputation, not staged
The difference
The public review is the autopsy. In-stay feedback is the diagnosis in time.
Hotel Review QRStop discovering problems once they are already public
Book a demo and see Hotel Review QR working with your own rooms and areas.