Your guest database, not the OTA’s
Every time a guest gives feedback, they can leave their contact if they want. You build a first-party database that is yours, to reach them directly next time.
The OTA keeps your guest and you are left without data
When someone books through an OTA, the hotel almost never sees their real email or phone number. The guest sleeps in your bed, eats in your restaurant and swims in your pool, but the middleman keeps the relationship. To reach them again, you pay commission once more, as if they had never stayed with you.
Hotel Review QR uses a natural, genuine moment: right after the guest has scanned the code to rate their experience. There, entirely optionally, they can leave their email or phone if they want to stay in touch. No pressure, no shady purchased lists, no forced data capture. Trust comes first.
The result is a first-party database that is truly yours. With the guest permission, you can invite them back, send a direct offer or ask them to share their experience, without paying a toll to anyone. It is the difference between renting your audience and owning it.
From a scan to a direct relationship
Optional contact capture, built on trust rather than pressure.
The guest decides
Contact capture is never mandatory. The guest can rate without leaving anything, or share their email if they want to stay in touch with you.
- No forced data collection
- No forced phone capture
- Trust before friction
The database is yours
The contacts you capture live in your own database, not the OTA’s. No one else owns the relationship with your guest.
- Data that belongs to you
- No dependence on the middleman
- Your own exportable database
Reach them directly next time
With permission, you invite the guest back without paying commission. Direct booking becomes possible again because you have their contact.
- Direct booking without commission
- Your own invitations and offers
- Less dependence on the OTA
Contact tied to their experience
It is not just a loose email. You know what they rated, in which area and how their stay went, so you can speak with real context.
- Contact with feedback history
- Segment by lived experience
- More relevant communication
Filled in seconds
The guest already has the phone in hand after scanning. Leaving their contact is one short, voluntary step, with no endless forms.
- One step, no apps to install
- Right after rating
- Zero form fatigue
Export whenever you want
Your database is never locked in. You export it and use it in your own email, WhatsApp or whatever campaigns you decide.
- Export with no locks
- Ready for your campaigns
- Fully under your control
How you build your database, step by step
The guest scans and rates
During their stay, the guest scans the QR in their room or area and leaves a rating and comment privately.
They leave their contact if they want
Right after, they are offered to leave their email or phone optionally. If they accept, their contact enters your first-party database.
You reach them directly later
With permission, you invite them back, send an offer or ask them to share their experience, without paying commission to anyone.
The OTA builds its database with your guests. With Hotel Review QR, the hotel builds its own, with permission and directly.
Hotel Review QRYour own database vs. depending on the middleman
Who owns the relationship with your guest.
| Hotel Review QR | OTA | Public review | |
|---|---|---|---|
| The database belongs to the hotel | Yes | No | No |
| Contact capture with guest permission | Yes | Not applicable | No |
| Contact tied to their real feedback | Yes | No | No |
| You can invite them to book direct | Yes | No | No |
| No commission to reach them again | Yes | No | Not applicable |
| Exportable data under your control | Yes | No | No |
Frequently asked questions
Is the guest required to leave their contact?
No. Contact capture is always optional. The guest can rate and comment without leaving any data if they prefer.
Who owns the database that gets built?
You do. The contacts you capture live in your own first-party database, not the OTA’s or any middleman’s.
Can I use those contacts to invite guests back?
Yes, with the guest permission. You can invite them to book direct or send your own offers without paying commission to a third party.
Can I export my database?
Yes. The data is yours and under your control, so you can export it and use it in your own campaigns.
Do you capture the guest phone number by default?
No. We never force phone capture. The guest shares only what they choose to share, voluntarily.
Is the contact tied to their experience at the hotel?
Yes. Each contact is linked to their feedback, so you know how their stay went and can speak with real context.
Stop discovering problems once they are already public
Book a demo and see Hotel Review QR working with your own rooms and areas.