The new era of hotel reputation
Capture every guest opinion privately, during the stay, with a QR in every room and area. Fix the problem before it turns into a one star review.
The public review is the autopsy. In-stay feedback is the diagnosis in time.
Other systems collect reviews that were already published. Hotel Review QR works in the only moment when you can still change the outcome: while the guest is still in your hotel.
You intercept in time
A problem that today would be a one star review becomes a conversation you can still win.
You know where and who
Every rating arrives tagged by room, area or staff member. You act on the exact point, not on an average.
Private feedback
Slip ups are fixed behind closed doors. What the world sees is the result, not the process.
You protect rate and occupancy
Every bad experience solved in time is reputation you keep and RevPAR you defend.
One system for your whole reputation
Capture, recover, measure and grow. Four layers that work together from day one.
A QR at every touchpoint
Create unlimited codes by room, pool, front desk, restaurant or spa. The guest scans with the camera, rates with stars and comments in seconds.
- No app: direct scan with the camera
- Feedback tagged by exact location
- Optional capture of name and contact
Alerts to act in the moment
A one or two star rating triggers an instant alert to your team. You reach the room before the guest reaches the door.
- Instant alert on scan
- Every complaint becomes a case
- Clear status: open or resolved
Ranking by staff and area
See in real time which area, shift and person gets the best and worst ratings. Accountability stops being opinion and becomes data.
- Live ranking by room and person
- Recognize the team that does it well
- Spot the point that needs fixing
From private feedback to more reviews
When the experience was five stars, it is the perfect moment to invite the guest to share it publicly. No filters, inviting everyone equally.
- Equal invitation, zero review gating
- Your own database for remarketing
- Better real reputation, not staged
Every point of reputation is paid in rate and occupancy
Industry research is clear: online reputation is not vanity, it is revenue. And the effect is larger precisely for independent hotels.
RevPAR
A Cornell CHR study links each point of online reputation with up to 1.42% more RevPAR.
Per touchpoint
Room, pool, front desk, restaurant or spa. The more granular, the sharper your operational picture.
For the guest
Direct scan with the phone camera. Zero friction is why people actually take part.
Find out before Google does
The public review arrives days later, when the guest is already home and you can do nothing. In-stay feedback arrives when you can still solve it.
- Instant alert when a rating is low
- The guest is still in your hotel: you can still win
- Every case keeps an owner and a resolution
- Nothing gets lost in a messaging chat
Print the QR. Start listening. Stop losing reviews.
No guest app, no point of sale, no hardware and no enterprise contract. You set it up in an afternoon.
Built for hotels, not forced to fit
Every feature exists because a real hotel needs it. No generic suites you have to configure yourself.
Unlimited QR
One per room, area or staff member. Create them, print them and start receiving feedback in minutes.
Real time alerts
Instant notification when a low rating needs your attention.
Cases with closure
From complaint to case with an owner and an open or resolved status. Traceable, auditable.
Live ranking
Compare rooms, areas and people by average rating and volume.
Your own database
Optional contact capture to build your guest list, not the OTA list.
Hotel and restaurant
The same system for your hotel and its restaurant: by room, by table and by server.
What hoteliers ask
If you still have a question, message us on WhatsApp and we will reply.
Does the guest need to download an app?
No. They scan the QR with the phone camera, rate with stars and comment in seconds. Zero friction is why people actually take part.
Does this replace Google or TripAdvisor?
No, it complements them. Public reviews remain your storefront. Private feedback is your internal radar so that storefront keeps getting better.
Is it legal to ask for a review only from happy guests?
No. Google prohibits review gating and can remove your reviews or suspend your profile. Hotel Review QR solves the problem privately and improves the real experience. The invitation to review is equal for everyone.
How many QR codes can I create?
Unlimited. One per room, per area or per staff member. The more granular, the sharper your operational picture.
Does it work for a hotel restaurant too?
Yes. The mechanic is the same: a QR at the touchpoint, private rating, an alert if something went wrong and ranking by table or by server.
What happens with the contact data I capture?
It is yours. It builds into your own guest database for promotions and remarketing, without depending on the booking platform.
Stop discovering problems once they are already public
Book a demo and see Hotel Review QR working with your own rooms and areas.