Learn about the problem while the guest is still in your hotel
When someone leaves a low rating, your team gets an alert right away. You act in the moment, not when you read the review a week later.
The window to fix it is short and closes at check-out
An unhappy guest almost never complains at the front desk. They stay quiet, smile out of politeness, check out and unload their frustration on Google or the OTA. By the time you read that review, days have passed, the room has been reassigned and all you can do is respond in public in front of the next guests who read it.
Hotel Review QR changes the timing of feedback. Place a code in the room, at the pool, at the front desk, in the spa and in the restaurant. The moment someone rates low and writes their complaint, the alert reaches your team with the location and the comment. The person is still there, and you can still change their experience at its root.
This is not about hiding the opinion or filtering who can review. It is about fixing the real problem, genuinely improving the stay and then inviting everyone equally to share their experience. The public review is the autopsy. The in-stay feedback is the diagnosis in time.
From the silent complaint to instant action
Every low rating becomes an alert and a tracked incident.
Alert in the moment
As soon as the guest submits a low rating, your team gets notified. No one has to watch a dashboard to find out.
- Immediate notice to the owner
- Includes location and comment
- No need for anyone to check manually
Fix it during the stay
The team reaches the room or the area with the context already in hand. Offer a solution before the person checks out.
- Context ready to act
- On-site service recovery
- The experience truly improves
Incident with status
Every low rating becomes an incident that moves from pending to resolved. Nothing gets lost or forgotten.
- Status from pending to resolved
- Assigned owner
- History of what was solved
Alerts for every area
Place unlimited codes in the room, pool, front desk, spa and restaurant. Each alert arrives tagged with the exact place of the problem.
- Unlimited codes per point
- You know which area caused it
- Covers hotel and its restaurant
Keep the guest who complained
If the guest leaves their contact, it stays in your own database. You can follow up personally after you resolve.
- First-party database
- One-to-one follow-up
- Optional contact capture
Invite everyone equally
You never filter opinions or block who can review. You fix the problem and then invite guests to share their real experience.
- No review filtering
- Complies with Google rules
- Improvement based on real experience
How the alert works, step by step
The guest scans and rates
From their room or any area they scan the code and leave 1 to 5 stars plus a private comment during their stay.
The alert reaches the owner
If the rating falls below your threshold, your team gets notified instantly with the location and the guest text.
You resolve and close the incident
The owner acts in the moment, offers a solution and marks the incident as resolved. Everything stays in the history.
Per Cornell CHR, raising your online reputation by one point is associated with up to 1.42% more RevPAR, with a larger effect on independent hotels.
Cornell CHR study (Chris Anderson)Real-time alert vs. late public review
The difference between preventing and regretting.
| Hotel Review QR | Google / OTA | Post-stay survey | |
|---|---|---|---|
| You find out while the guest is still there | Yes | No | No |
| Instant alert to the team | Yes | No | No |
| You can recover the service on site | Yes | No | No |
| Turns the complaint into a tracked incident | Yes | No | No |
| Respects public review rules | Yes | Yes | Yes |
| Keeps frustration from hitting Google first | Yes | No | Sometimes |
Frequently asked questions
How fast does the alert arrive?
The alert fires the moment the guest submits a low rating. Your team finds out right away, not hours or days later.
Who receives the notification?
You define the owners. The alert can go to the shift manager, the area lead or whoever fits based on where the comment came from.
Is this filtering reviews so they never reach Google?
No. We never block or filter opinions. The goal is to solve the problem privately during the stay. Then you invite everyone equally to share their real experience.
What happens after the alert arrives?
The low rating becomes an incident with a pending status. When your team resolves it, it moves to resolved and stays recorded in the history.
Can I set the rating threshold that triggers an alert?
Yes. You define the threshold you consider low for your operation, and the alert fires from there.
Does it also work for areas and the restaurant?
Yes. Alerts work for any point where you place a code, including common areas and the hotel restaurant.
Stop discovering problems once they are already public
Book a demo and see Hotel Review QR working with your own rooms and areas.